This is a blogged review of Norbert's, Maris', Indrek's and Marek's wiki on Social Media, Viral Marketing and Crowdsourcing.
It's difficult to write a review about the work of your course-mates, even more so because I'm finding it hard to come up with many good points for criticism. So, basically, I'm nitpicking, but I'm forced to nitpick for a full couple of pages, so I hope I'm forgiven for that.
When I started reading about what defines social media, I was expecting it to be defined by a social structure. Norbert had defined its most common denominator as peer-to-peer production, which I think is fine. The only thing I can perhaps say is that the philosopher in me would have loved to have seen a clear and explicit description of the nature of social media summarized separately as a definition. As it stands, the definition of social media would be something in the lines of "media that is characterized by utilization of Web 2.0 technology, user generated content, and a virtual social community," which, however, is pretty self-evident from the structure of the corresponding section.
I would perhaps also have liked to read about the relationship between the terms Web 2.0 and social media a bit more, as a lot of people seem to be defining Web 2.0 through the term of social media. I get the hint from the paragraph provided that this would be somewhat inaccurate, but it would have been excellent, if this conception would have been addressed more in-depth.
There is a nice exhaustive list of examples of social media, which I like, and I even found some examples on there that I would never have thought of myself (Flock). Perhaps in the case of Skydrive I'm not particularly sure that it in itself is an example of social media - it seems to tick the virtual community box by integrating Windows Live features, but is essentially a cloud storage service. But that's a technicality rather than anything else.
As far as viral marketing is concerned, I was surprised to find Hotmail's strategy of adding bits of advertising to the footer of e-mails that offer free e-mail accounts included as an example. At least it clashes with my common understanding of what a piece of viral marketing is.
This was, however, in the context of 1997, so perhaps back then it corresponded to what Maris had nicely outlined about the characteristics of a viral: being unexpected and making people feel something, for instance...
I think we had this question in our ethics chat as well - I think it was Marek who asked about whether Google Wave invitations were a form of viral marketing and hinted that there was a debate about this within their team.
If it were up to me, I'm not sure I'd call these invitation and footer-based systems viral marketing, but perhaps something more in the lines of viral distribution or viral recruiting.
The fact that there is so much buzz around Google Wave is not because there is a system of invitations to get access. The system, much like the invitation system that used to be in Orkut, for example, is an architectural limitation imposed to have control over the amount of users in the Google Wave preview and the social network structure in Orkut. They were not designed to be marketing tools, even if there might be some psychological element to this, as you might feel left out when you don't have an invitation and feel motivated to obtain one. Or an element of the economics of scarcity, as Marek points out.
As far as the Hotmail example is concerned, it can be considered viral in terms of how the advertising replicates itself and spreads, but the advertising itself is completely standard. And it seems viral marketing is defined in the wiki as a non-standard form of advertising.
The reason why everybody is talking about Google Wave is because it's symbolic of a new form of digital collaboration or communication, and the reason why Hotmail could have been considered virally buzzing a decade ago could have been that it introduced the age of mainstream free e-mail. But the way they manage their advertising and user base has little to do with their viral qualities.
So I'd have to respectfully disagree on the Hotmail, as well as Google Wave and Orkut accounts. Other than that, however, I think the description of the elements of a viral marketing strategy and tips for creating a piece of viral marketing provided a great overview of this elusive concept.
As far as crowdsourcing is concerned, I might comment a bit about the outlined controversies and pitfalls. The basic controversy was defined as individuals profiting from crowdsourcing activity, but it remained unclear to me whether it is controversial in the sense that profiting individually from a collaborative, social effort is morally wrong or in the sense that the contributors are in some way exploited in this process.
Its straightforward enough to argue in the moral realm of ownership and merit, but it gets more complicated in terms of exploitation, as people seem to be significantly motivated by more than just economic standing. Yochai Benkler has touched on this subject in his "Wealth of Networks," which our team covered for our wiki assignment. I would like to have seen a more in-depth analysis of these issues in this section just out of personal interest.
From an organizational perspective this team gets top marks for being done on time. From a formal perspective this work is definitely to the point and useful. I would point out, however, that the formatting of citations is not consistent throughout the document and perhaps, since this wiki is on one page, the references could have all been rounded up to the bottom of the page.
Objectively I should deduce that not a lot of coordination has gone into this wiki, and should criticize accordingly, but I have no real moral high-ground for doing so considering the progress of my own team on that front.
All-in-all a lovely, useful read.
It's difficult to write a review about the work of your course-mates, even more so because I'm finding it hard to come up with many good points for criticism. So, basically, I'm nitpicking, but I'm forced to nitpick for a full couple of pages, so I hope I'm forgiven for that.
When I started reading about what defines social media, I was expecting it to be defined by a social structure. Norbert had defined its most common denominator as peer-to-peer production, which I think is fine. The only thing I can perhaps say is that the philosopher in me would have loved to have seen a clear and explicit description of the nature of social media summarized separately as a definition. As it stands, the definition of social media would be something in the lines of "media that is characterized by utilization of Web 2.0 technology, user generated content, and a virtual social community," which, however, is pretty self-evident from the structure of the corresponding section.
I would perhaps also have liked to read about the relationship between the terms Web 2.0 and social media a bit more, as a lot of people seem to be defining Web 2.0 through the term of social media. I get the hint from the paragraph provided that this would be somewhat inaccurate, but it would have been excellent, if this conception would have been addressed more in-depth.
There is a nice exhaustive list of examples of social media, which I like, and I even found some examples on there that I would never have thought of myself (Flock). Perhaps in the case of Skydrive I'm not particularly sure that it in itself is an example of social media - it seems to tick the virtual community box by integrating Windows Live features, but is essentially a cloud storage service. But that's a technicality rather than anything else.
As far as viral marketing is concerned, I was surprised to find Hotmail's strategy of adding bits of advertising to the footer of e-mails that offer free e-mail accounts included as an example. At least it clashes with my common understanding of what a piece of viral marketing is.
This was, however, in the context of 1997, so perhaps back then it corresponded to what Maris had nicely outlined about the characteristics of a viral: being unexpected and making people feel something, for instance...
I think we had this question in our ethics chat as well - I think it was Marek who asked about whether Google Wave invitations were a form of viral marketing and hinted that there was a debate about this within their team.
If it were up to me, I'm not sure I'd call these invitation and footer-based systems viral marketing, but perhaps something more in the lines of viral distribution or viral recruiting.
The fact that there is so much buzz around Google Wave is not because there is a system of invitations to get access. The system, much like the invitation system that used to be in Orkut, for example, is an architectural limitation imposed to have control over the amount of users in the Google Wave preview and the social network structure in Orkut. They were not designed to be marketing tools, even if there might be some psychological element to this, as you might feel left out when you don't have an invitation and feel motivated to obtain one. Or an element of the economics of scarcity, as Marek points out.
As far as the Hotmail example is concerned, it can be considered viral in terms of how the advertising replicates itself and spreads, but the advertising itself is completely standard. And it seems viral marketing is defined in the wiki as a non-standard form of advertising.
The reason why everybody is talking about Google Wave is because it's symbolic of a new form of digital collaboration or communication, and the reason why Hotmail could have been considered virally buzzing a decade ago could have been that it introduced the age of mainstream free e-mail. But the way they manage their advertising and user base has little to do with their viral qualities.
So I'd have to respectfully disagree on the Hotmail, as well as Google Wave and Orkut accounts. Other than that, however, I think the description of the elements of a viral marketing strategy and tips for creating a piece of viral marketing provided a great overview of this elusive concept.
As far as crowdsourcing is concerned, I might comment a bit about the outlined controversies and pitfalls. The basic controversy was defined as individuals profiting from crowdsourcing activity, but it remained unclear to me whether it is controversial in the sense that profiting individually from a collaborative, social effort is morally wrong or in the sense that the contributors are in some way exploited in this process.
Its straightforward enough to argue in the moral realm of ownership and merit, but it gets more complicated in terms of exploitation, as people seem to be significantly motivated by more than just economic standing. Yochai Benkler has touched on this subject in his "Wealth of Networks," which our team covered for our wiki assignment. I would like to have seen a more in-depth analysis of these issues in this section just out of personal interest.
From an organizational perspective this team gets top marks for being done on time. From a formal perspective this work is definitely to the point and useful. I would point out, however, that the formatting of citations is not consistent throughout the document and perhaps, since this wiki is on one page, the references could have all been rounded up to the bottom of the page.
Objectively I should deduce that not a lot of coordination has gone into this wiki, and should criticize accordingly, but I have no real moral high-ground for doing so considering the progress of my own team on that front.
All-in-all a lovely, useful read.
